Desktop & Handheld Productivity Applications
Panasonic Softphone for Wi-Fi Mobile Device
Panasonic IP Softphone for Windows Mobile devices enables mobile workers to have anytime anywhere access to comprehensive and powerful business telephony on their Windows Mobile devices. Panasonic IP Softphone for Windows Mobile is an IP telephone client for WiFi-enabled Windows Mobile based devices. It provides transparent access to real time voice communications and productivity-enhancing Panasonic Business Telephone System features such as call set up, transfer and multiparty conference – all in the convenience of a handheld device. The software helps you manage call appearances and provides access to speed dial numbers and other personal calling features.
NOTE: Optional PDA or Mobile required
Desktop Productivity Applications
As personal computers have become an essential business tool - Panasonic has developed Network Communication Platform to seamlessly integrate with advanced desktop productivity applications for improved business efficiency.
Communication Assistant Productivity Application Suite
The Panasonic Communication Assistant productivity software suite is a highly intuitive PC based application suite that blends powerful point and click telephony together with screen based presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users. Designed for easy installation and maintenance - Communication Assistant can be deployed without the need of any additional 3rd party server - making it an ideal solution for small to medium size businesses with limited IT knowledge and staff.
Targeting all areas for enhancements – Communication Assistant productivity suite includes:
- Communication Assistant Basic
Point and click unified communications for desk based or remote workers.
Helps you visually control all your communications from your PC. - Communication Assistant Pro
Point and click unified communications for desk based or remote workers.
Provides users with real-time presence information and helps you visually control all your communications from your PC. Stay informed of users availability in difference locations - Communication Assistant Supervisor
Team supervisors to monitor employees' call activities.
Helps you to visually manage all your group members telephony activities - VoiceMail Assistant Module
Enables unified messaging.
Allows users to check their voicemail messages visually from PC as well as forward messages to others as .wav files.
Communication Assistant together with KX-NCP platform enables businesses to implement Unified Communications - enhancing business productivity.
Communication Assistant - VM Assistant
VM Assistant allows Unified Messaging functionality - allowing users to access and retrieve in the order they prefer - any voice messages left for them.
Companies using the optional advanced KX-TVM Voice Messaging solution - can allow Communication Assistant users to visually manage their voice mails with Voice Mail Assistant. VMA can be launched directly from Communication Assistant via the Message icon. By using Voice Mail Assistant, user can:
- Visually see their voice messages as a list
- Skip messages forward or rewind by 4 seconds
- Change message playback speed
- Play and pause messages
- Delete messages
- Change voice mailbox settings
- Export a message to PC
- Send a message via E-mail
- Call back a person who has left a message
Communication Assistant IP Softphone
The Panasonic Communication Assistant IP Softphone module allows road warriors, sales and support staff, or any other power user to use their computer as an IP Phone for anytime, anywhere access to unified communications. The user simply needs to connect to the corporate IP network over a secure managed broadband connection to enable the IP Softphone. All employees can be centrally connected to the corporate KX-NCP platform - providing advanced desktop productivity based on highly cost effective VoIP communications.
Integration with Microsoft® Outlook®
Communication Assistant seamlessly integrates with Microsoft® Outlook® allowing users to easily dial contact phone numbers and receive incoming call pop-up alerts.
PC Console
PC Console provides company operators with a powerful tool for improving call-handling, efficiency, and customer service. PC Console displays informa- tion about a caller on the PC screen even before the operator takes the call making it easier for operators to prioritise incoming calls, so important customers are never kept waiting. Operators can quickly see which extensions are busy and which are free, and can transfer calls and access powerful features using simple drag-and-drop and point-and-click operations.
Integrating with Business Applications
The KX-NCP supports Computer Telephony Integration (CTI) enabling telephony and computers working in sync to provide powerful PC based productivity tools. The system supports IP based CTI integration via the two mature industry standards:
- Telephony Application Programming Interface (TAPI), and
- Computer Supported Telecommunications Applications (CSTA)
Leveraging TAPI and CSTA interfaces to augment business communication capabilities - businesses can integrate with leading third party application solutions available in the market to provide software productivity applications for businesses that cover all aspects of business requirements.